Refund Policy

This Refund Policy explains how billing, cancellations and refunds work for Bitnix Limited (“Pinglet”, “we”, “us” or “our”). It applies to paid Pro subscriptions to the Pinglet service at pinglet.dev. The free Solo plan and receiving notifications are free of charge, so there is nothing to refund on those.

Our paid plans are sold by Bitnix Limited and payments are processed on our behalf by Stripe (Stripe Payments Europe, Ltd. and its affiliates), our payment processor. When we approve a refund under this policy, it is issued through Stripe to your original payment method.

1. Your 14-day free trial

Every Pro subscription begins with a 14-day free trial. We do not take payment to start the trial. If you cancel before the trial ends, you are never charged. We'll only begin billing if you choose to continue once the trial is over.

2. 14-day money-back guarantee

If you are billed for Pro and decide it isn't for you, you can request a full refund within 14 days of your first payment — no questions asked. We'll refund that first charge in full and close your paid subscription.

The money-back guarantee covers your first payment after the trial. It does not need to be re-earned on later renewals, but renewal charges are handled under section 4 below.

3. How to request a refund

Contact us through our support form from, or quoting, the email address on your account, and tell us you'd like a refund. We aim to reply within two business days. Approved refunds are issued to your original payment method, in the currency you paid in (USD, GBP or EUR), and typically take 5–10 business days to appear, depending on your bank or card provider.

4. Cancelling and renewals

• Pro is billed monthly and renews automatically until you cancel.
• You can cancel at any time from your dashboard or by contacting us. Cancelling stops all future charges.
• When you cancel, your Pro features remain active until the end of the billing period you've already paid for. We do not provide pro-rated refunds for the unused part of a period once the 14-day money-back window on your first payment has passed, except where required by law (see section 6).
• Renewal charges after your first paid month are not covered by the money-back guarantee. To avoid a renewal, cancel before your next billing date.

5. Free Solo plan

The Solo plan is free. Because no payment is taken, this Refund Policy does not apply to it. If you're on Solo and later move to Pro, the trial and refund terms above apply to your Pro subscription.

6. Your statutory rights

Nothing in this policy affects your legal rights. If you are a consumer in the UK or the EU, you keep your statutory rights — including those under the UK Consumer Rights Act 2015 and applicable EU consumer law — for example where the service is not as described or not of satisfactory quality. This policy sits alongside those rights, not in place of them.

7. Exceptional cases

If the service was unavailable for a sustained period, or you were charged in error or for a duplicate subscription, contact us — we'll put it right, which may include a refund or account credit even outside the windows above.

8. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes we'll update the “Last updated” date above. The policy in force at the time of your payment applies to that payment.

9. Contact us

Questions about billing or a refund? Get in touch:

Bitnix Limited
Prior House, 129 High Street, Prestatyn, LL19 9AS
support@pinglet.co.uk
or contact us via our support form